Go Gontle Yalo Creations

GGY Creations – Terms and Conditions

Welcome to GGY Creations. By accessing and purchasing from this online store, you agree to the following terms and conditions:

1. Products

All items sold by GGY Creations are handmade, which means each product is unique. Slight variations in color, texture, and design may occur and are not considered defects.

2. Pricing & Payment

• All prices are listed in Rands and are subject to change without notice.
• Full payment must be made before an order is processed.
• We accept secure online payment methods available at checkout.

3. Orders & Processing

• Orders are processed within 2–5 business days.
• Custom or made-to-order items may take longer, and customers will be informed accordingly.
• Once an order is placed, it cannot be modified or canceled after processing has begun.

4. Shipping & Delivery

• We offer delivery within South Africa.
• Delivery times may vary depending on your location and courier services.
• GGY Creations is not responsible for delays caused by courier services or unforeseen circumstances.

5. Returns & Exchanges

• Due to the handmade nature of our products, returns and exchanges are limited.
• Items may only be returned if damaged or incorrect upon delivery.
• Customers must notify us within 48 hours of receiving the item with proof (photos).

6. Care Instructions

Customers are responsible for following the provided care instructions to maintain product quality. Improper care may result in damage and will not qualify for returns.

7. Intellectual Property

All product designs, images, and content on this website remain the property of GGY Creations and may not be copied, reproduced, or used without permission.

8. Liability

GGY Creations is not liable for:

• Damage caused by misuse or improper handling
• Delays or losses caused by third-party delivery services

9. Privacy

Customer information is kept confidential and used only for order processing and communication. We do not share your information with third parties without consent.

10. Updates to Terms

GGY Creations reserves the right to update or modify these terms at any time without prior notice.

✨ Thank you for supporting handmade craftsmanship at GGY Creations!