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1. Return Eligibility
Customers may request a return if:
• The product is damaged
• The product is defective
• The product does not match the description
2. Return Period
Return requests must be made within 6-month warranty (CPA requirement) after receiving the product.
3. Vendor Responsibility
Each vendor is responsible for handling returns and refunds for their products.
4. Refund Processing
Once a return is approved, refunds will be processed through the original payment method.
5. Non-Refundable Items
Certain items such as personalized products, digital goods, or hygiene items may not be eligible for refunds.
6. Disputes
If a dispute arises, MzansiMarket may review the case and assist in resolving the issue.
7. Need help?
Contact us at enquiries@mzansimarket.shop for questions related to refunds and returns.