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Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
MzansiMarket uses a mix of vendor-managed and platform-supported shipping. Each seller can offer:
• Standard delivery (3–7 business days)
• Express delivery (1–3 business days, if available)
• Local pickup (if the vendor allows it)Shipping options and prices are shown at checkout based on the seller.
Do You Ship Internationally?
Currently, most vendors on MzansiMarket ship within South Africa only.
Some sellers may offer international shipping — this will be clearly shown on the product page.
How Long Will It Take To Get My Package?
Delivery times depend on the seller and your location:
• Local delivery: 2–5 business days
• Outlying areas: 3–7 business daysYou will receive tracking details once your order is shipped.
PAYMENT
What Payment Methods Are Accepted?
MzansiMarket accepts secure payments via:Debit & Credit CardsInstant EFTMobile payments (where available)All payments are processed securely through trusted payment gateways.
Is Buying On-Line Safe?
Yes. MzansiMarket uses secure payment gateways and encryption to protect your information.We do not store your card details, and all transactions are protected.
Order & Retunrs
How do I place an Order?
Browse products on MzansiMarketAdd items to your cartProceed to checkoutEnter your delivery detailsComplete paymentYou’ll receive an order confirmation via email.
How Can I Cancel Or Change My Order?
Orders can only be changed or cancelled before they are shippedContact the seller directly through your order page or supportOnce shipped, you may need to follow the return process instead.
Do I need an account to place an order?
No, you can place an order as a guest on MzansiMarket.However, creating an account allows you to:Track your ordersSave your delivery detailsManage returns and refunds faster
How Do I Track My Order?
Once your order is shipped, you will receive:A confirmation emailA tracking number (if provided by the seller)You can also track your order by:Logging into your MzansiMarket accountGoing to My OrdersSelecting the order to view its status
How Can I Return a Product?
Returns are handled by individual sellers on MzansiMarket, but generally:You can request a return.The item must be unused and in original packagingTo start a return:Go to My OrdersSelect the productClick Request Return or contact the sellerOnce approved, you’ll receive instructions for returning the item and getting a refund or replacement.