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1. Introduction
Welcome to MsanziMarket.
MsanziMarket is an online marketplace that connects buyers with independent sellers offering products for sale.
By using this website, you agree to comply with these Terms and Conditions.
2. Marketplace Role
MsanziMarket provides a platform where vendors can list and sell products.
MsanziMarket does not manufacture products.
Each vendor is responsible for:
- Product quality
- Product descriptions
- Order fulfilment and shipping
3. User Accounts
Customers may create an account to place orders.
Users must:
- Provide accurate information
- Maintain account security
- Not use the platform for illegal activities
MsanziMarket may suspend accounts that violate platform rules.
4. Product Information
Product listings are created by independent vendors.
While MsanziMarket works to maintain accuracy, we cannot guarantee that all product descriptions, images, or prices are error-free.
If an error occurs, MsanziMarket reserves the right to cancel or correct the order.
5. Payments
All payments made on MsanziMarket are processed through secure payment providers such as:
Customers must ensure payment information is accurate.
Orders will only be processed once payment has been confirmed.
6. Shipping & Delivery
Products are shipped by individual vendors.
Delivery times may vary depending on:
- Seller location
- Courier services
- Product availability
Customers will receive tracking information once the order has been shipped.
7. Returns & Refunds
Customers may request returns if:
- The product arrives damaged
- The product is incorrect
- The product differs significantly from its description
Return requests must be made within 7–14 days of delivery.
Refunds will be processed once the vendor confirms the return.
8. Prohibited Use
Users may not:
- Use the platform for illegal activities
- Attempt fraudulent transactions
- Harass vendors or other users
- Manipulate product reviews
Violation may result in account suspension.
9. Limitation of Liability
MsanziMarket acts as a marketplace connecting buyers and sellers.
MsanziMarket will not responsible for:
- Vendor product defects
- Shipping delays caused by couriers
- Misuse of products by buyers
While vendors are responsible for their products, MzansiMarket may intervene and assist customers in accordance with the Consumer Protection Act.
10. Policy Changes
MsanziMarket may update these Terms and Conditions at any time.
Users will be notified of major changes.